FAQ

ChicAura offers sophisticated, runway-inspired collections that blend contemporary trends with timeless elegance. Our pieces range from casual lounge wear to statement occasion dresses, all designed to make women feel confident and stylish.

Our fashion-forward clientele are women who appreciate curated style, quality craftsmanship, and a seamless shopping experience. Whether dressing for professional settings, special occasions, or everyday elegance, ChicAura customers value pieces that transition effortlessly through their lifestyle.

Our collections include:

• Clothing: Blouses, bodysuits, bottoms, cardigans, dresses, jeans, jackets
• Intimates: Bras, bralettes, lounge wear
• Accessories: Jewelry, home accessories, bags
• Footwear: Boots, booties, heels, wedges

Each product page includes detailed size charts with measurements. For intimate apparel and fitted garments, we recommend comparing your measurements to our charts for the perfect fit. When in doubt between sizes, we suggest sizing up.

We strive for complete accuracy in our product photography and descriptions. All items are photographed on models and include detailed close-ups of fabrics and details. Colors may vary slightly due to monitor settings, but we provide multiple views to best represent each piece.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed through our encrypted payment gateway.

Absolutely. We use industry-standard SSL encryption to protect all transactions. ChicAura never stores your complete payment information on our servers.

We process orders quickly to ensure speedy delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t entered the shipping process.

We offer two premium shipping methods:

• Express Shipping (10-15 business days): $12.95 USD worldwide via DHL or FedEx (excluding remote areas)
• Complimentary Standard Shipping (15-25 business days): Free on orders $50+ via EMS

All orders are processed within 1-2 business days.

Yes! We ship globally except to select remote areas in Asia. Our Manchester-based team ensures your order meets international shipping standards before dispatch.

You’ll receive email updates at every stage of your delivery journey, complete with tracking information and styling tips to build anticipation for your new arrivals. Our fashion-forward tracking keeps you informed from our studio to your doorstep.

While we carefully monitor all shipments, occasional delays may occur with international customs or during peak seasons. If your package exceeds the estimated delivery window, please contact our fashion concierge team at [email protected] for personalized assistance.

We offer hassle-free returns within 15 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition with all tags attached. Our signature lavender dust bag makes returns as elegant as your initial unboxing experience.

Simply email our fashion concierge at [email protected] with your order number and the items you wish to return. We’ll provide a prepaid return label and instructions to complete your return effortlessly.

Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method. Please note it may take additional time for your bank to process the refund.

Yes! We’re happy to exchange items for a different size or color, subject to availability. For fastest service, we recommend returning the original item for a refund and placing a new order for the desired item.

Our fashion concierge team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).

Our headquarters is located at 207 High Street, Manchester, US 06040. All orders are personally inspected and shipped from our Manchester studio.

Absolutely! Our team loves helping customers create complete looks from our collections. Email us with your style questions, upcoming event details, or wardrobe needs, and we’ll provide personalized recommendations to help you sparkle with confidence.